After sales service is an honest and responsible idea that enterprises show to customers, and the perfect service mechanism is the foundation of long-term development of enterprises。Establish a perfect after-sales service system, for customers to use our products, without any worries and efforts.
The company makes the following commitments in accordance with the principle of "customer first"：
First, the company provides equipment and related products for one year warranty, life-long maintenance services.
Two, debugging and installation:
After the equipment enters the customer designated place, after the customer prepares to complete the necessary material and informs our factory, our factory will reply within 24 hours.The debugger will arrive at the machine's location within 24 hours;If the transportation is inconvenient or the road is far away, our factory personnel will arrive within 72 hours，And debug products.After debugging, the customer will fill out the opinions and sign the seal in the "inspection and acceptance form".
Three, free maintenance period: one year. Since the date of acceptance of the works.
Four, during the maintenance period, if the use of improper and external factors caused damage, the company only charge material fees.(after the maintenance is complete, please sign on the feedback form and put forward valuable comments.)
The machine fault occurred in the Yangtze River Delta region in the fault reporting machine, received a phone call within half an hour, our technical staff by telephone to communicate with customers, understand the relevant situation, if the phone can not remove the fault, I Division in 6 hours to send technicians to customers factory location on-site troubleshooting.
The machine fault occurred in the Yangtze River Delta region in the non fault machine, received a phone call after the declaration, the same within half an hour, our technical staff by telephone to communicate with customers, understand the relevant situation, if the phone can not remove the fault, we will send the relevant technical personnel from Shanghai within 3 working hours, to the customer factory the on-site troubleshooting.
Six, maintenance personnel can be in accordance with customer requirements at the scene free training of customer designated equipment maintenance personnel, until the operator can operate independently.
Shanghai Xiangyi Machinery Co., Ltd. after-sales service telephone:021-59975551 18019703297
QQ：2880720907 Chat now
Add：No. 865, Huating village, Huating Town, Shanghai, Jiading District